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Tutor
Posts: 12
Member Since: ‎07-22-2016
Message 1 of 5 (122 Views)

Left hinge malfunctioning

Product Name: HP Envy 17 notebook PC
Operating System: Microsoft Windows 10 (64-bit)

The left hinge has been mulfunctionig, breaking the case cover on the left side of the laptop, and affecting the fan.

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Retired
Posts: 4,641
Member Since: ‎07-08-2015
Message 2 of 5 (112 Views)

Re: Left hinge malfunctioning

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
Tutor
Posts: 12
Member Since: ‎07-22-2016
Message 3 of 5 (111 Views)

Re: Left hinge malfunctioning

Thank you for your reply Duane

do you know approximately how long it will take to HP to contact me?

Tutor
Posts: 12
Member Since: ‎07-22-2016
Message 4 of 5 (101 Views)

Re: Left hinge malfunctioning

I was already contacted by HP

thank you

Tutor
Posts: 12
Member Since: ‎07-22-2016
Message 5 of 5 (80 Views)

Re: Left hinge malfunctioning

Today I was contacted by HP case manager who told me that HP doesn't stand behind it's products for problems arising from poor workmanship. All I have to say is that in the future I will never purchase another HP product, and I will let all my friends and family know about the poor quality of HP products and about the worthlessness of its customer service.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation