Post new question
Posts: 1
Member Since: ‎11-23-2016
Message 1 of 2 (97 Views)

Left hinge on my HP Pavilion Notebook - Broken

Product Name: HP Pavilion TS 14 Notebook
Operating System: Microsoft Windows 8 (64-bit)

My HP Pavilion laptop is no longer under warranty. Last week, the left hinge broke when I closed the screen. This happened under normal use for no apparent reason whatsoever. I can no longer close the screen as it is causing the frame around the screen to crack. Further, the touchscreen function is no longer working. I am terribly disappointed in the quality of this product, and I have been reading that this is a significant issue with HP notebooks. Sadly, it seems that HP is using substandard materials, and customers are paying too high a price for poor quality.

I would very much like this problem to be addressed and get this repaired.

0 Kudos
Posts: 7,426
Member Since: ‎07-16-2015
Message 2 of 2 (88 Views)

Re: Left hinge on my HP Pavilion Notebook - Broken



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation