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Message 1 of 3
179
Flag Post

Liquid spill- accidental damage not covered?

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Pavillion
Microsoft Windows 10 (64-bit)

Hi, 

I contacted HP and I am under warranty, my display screen has marks on it from a liquid spill and I don't know about the inside. Although I am supposed to be covered (below) the support person I talked to said I was NOT and that I would be charged as the support team outright refuse to look at these? Should I make a complaint and call HP support again or am I in the wrong here?

Equipment (i.e. laptops/ notebooks) covered under this
Accidental Damage Protection from any physical loss or damage during the Period of Coverage
caused by:
• accidental damage to the Equipment due to unintentional drop or collision
• power surge – Physical damage caused by any power surge
• accidental liquid spill in/on Equipment
subject to the terms and exclusions, mentioned herein below.

2 REPLIES 2
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Message 2 of 3
Flag Post
HP Recommended

@hayae 

 

Our volunteer community workforce is not positioned to challenge HP Support decisions.

We are users and owners of HP Technologies - people like you.

 

That said,

We do have the means to forward requests for review.

 

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Message 3 of 3
Flag Post
HP Recommended

@hayae

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

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I am an HP Employee

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