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Hello,
The model you are referring to is only sold in the United States and Canada.
I therefore recommend that you contact HP Store Chile at the number listed at the top right of the page below.
https://store.hp.com/cl-es/default/
Otherwise, I recommend you to open a topic in the HP support community in Spanish here. I propose to open a topic in this community in order to get the best possible help.
Cordially,
__________________________________
Hola,
El modelo al que se refiere sólo se vende en Estados Unidos y Canadá.
Por lo tanto, le recomiendo que se ponga en contacto con la Tienda HP Chile en el número que aparece en la parte superior derecha de la página siguiente.
https://store.hp.com/cl-es/default/
De lo contrario, le recomiendo que abra un tema en la Comunidad de Soporte HP en español aquí. Propongo abrir un tema en esta comunidad para obtener la mejor ayuda posible.
Cordialmente,
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