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Load <10%, temperatures are mid 70's, brand new laptop

HP Recommended
HP ENVY x360 Laptop -15t-ed000 CTO
Microsoft Windows 10 (64-bit)

Hi,

 

Brand new laptop heats up way too quickly. Fans are almost always spinning, temps reach 75c with less than 10% load and frequently enter the 90s whenever there is any sort of load (eg 30%). Core temp has even indicated the cpu has overheated. System slows down and sometimes monitor starts flickering until I hibernate/restart.

 

Overall this has been a strange experience. In the beginning even the multitouch on the touchpad weren't working. No bang and olufson app even though there should have been one I think. No reviews and scarce info on this model. etc etc.

 

I had to update a whole lot of drivers and the OS to get it to be fairly usable, but the overheating will not go away. At this rate the cpu will probably spoil other parts of the system. Don't want to open it to clean/paste as it is still under warranty.

 

Help!

Thanks.

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HP Support Agent
HP Support Agent
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@halir

Thank you for posting on the HP Support Community. 
.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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