Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Load <10%, temperatures are mid 70's, brand new laptop

HP Recommended
HP ENVY x360 Laptop -15t-ed000 CTO
Microsoft Windows 10 (64-bit)



Brand new laptop heats up way too quickly. Fans are almost always spinning, temps reach 75c with less than 10% load and frequently enter the 90s whenever there is any sort of load (eg 30%). Core temp has even indicated the cpu has overheated. System slows down and sometimes monitor starts flickering until I hibernate/restart.


Overall this has been a strange experience. In the beginning even the multitouch on the touchpad weren't working. No bang and olufson app even though there should have been one I think. No reviews and scarce info on this model. etc etc.


I had to update a whole lot of drivers and the OS to get it to be fairly usable, but the overheating will not go away. At this rate the cpu will probably spoil other parts of the system. Don't want to open it to clean/paste as it is still under warranty.




HP Support Agent
HP Support Agent
20,111 20,070 881 939
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on the HP Support Community. 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation