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Frustratedhubri
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Message 1 of 2
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Loaner laptop during warranty repair

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HP LAPTOP 14-DQ0002DX

My computer is off for warranty repair. I called and did troubleshooting 9 days ago, sent my computer in the same day I got the shipping box from HP and got a text this morning indicating that there will be an additional 2 month delay with the repair. I've been getting the runaround in getting a loaner. Multiple disconnected phone calls, several online chats and broken promises. Does anyone have advice on how I can get a loaner or somehow expedite the repair on my computer which is being held hostage?

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WAWood
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Message 2 of 2
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@Frustratedhubri 

Sorry, but the answer to both of these is no.  HP does not provide loaner laptops.  There is no way to expedite your repair because there is a queue of PCs being repaired and bumping yours to the front is not possible.

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