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‎05-28-2020 12:57 AM

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi

I have HP Laptop 15-bs0xx , only 2 years ago i bought it and now I'm facing a lot of problem with its parts . Its hinges have a breakage and it is also affecting bezel. I spent a lot of money to buy it. I have not expected this type of low quality material from hp products. Now i think that i would have not bought this laptop as I have to spend a lot of money for its repair only. Its warranty is also expired and I don't want to spend money for low quality product. Please help me to solve this problem. 

I request you either replace my product with new one or repair it for free.

Thank you 

Regards

1 person had the same question
2 REPLIES 2

‎05-28-2020 10:59 AM

HP Recommended

@Priety_Chauhan

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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‎05-28-2020 11:35 AM

HP Recommended

I have had my HP laptop for three years and have just run into the hinge failure causing separation of the lid case and bezel. I would like HP to contact me and escalate this case.

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