cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 4 0 0
Message 1 of 10
189
Flag Post

Low usabale Ram problem..

HP Recommended
Pavilion G4 1301au amd radeon
Microsoft Windows 10 (64-bit)

I have low usable ram problem in my pc.. 

My laptop was with 2gb ram.. I upgraded it to 4gb but it shows 1.48gb usable out of 4gb ram

I had already tried msconfig, boot, max value option when i set it to 4096 and after clicking ok..  It resets to 0 automatically... I had not found memory remapping and chipset config settings in bios setting...  Plzzz help me😢😢😢

IMG_20200731_002907.jpg

 

9 REPLIES 9
Highlighted
HP Support Agent
HP Support Agent
17,344 17,323 1,090 1,085
Message 2 of 10
Flag Post
HP Recommended

@Dp32

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Are you using a single 4 GB RAM or 2 X 2 GB RAMs

 

You will not be able to do memory remapping and change chipset config settings in the  BIOS

 

Try restoring the BIOS back to factory settings

 

  1. Turn off the computer and wait five seconds.

  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

  4. Press F10 to Save and Exit.

  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

  6. Follow the prompts to restart your computer.

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 3 of 10
Flag Post
HP Recommended

Thanks for showing interest..and i am happy that your a hp employee but this not solved my problem.. I am using 2 rams of each 2gb..

It shows hardware reserved 2.5gb.. But in my other laptops it is only 127 or 147 mb .. I saw on YouTube that by changing chipset config it will be solved but i haven't any advanced option in my insyde rev3.5 bios...  So help me plzz. 

IMG_20200731_112536.JPG

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
17,344 17,323 1,090 1,085
Message 4 of 10
Flag Post
HP Recommended

HP Pc’s uses a customized BIOS setting (Tattooed BIOS) of which some features including overclocking, Chipset Configuration and increasing the VRAM are locked.


This is done in the best interest of safeguarding the PC for the optimal performance and not to cause any extensive component failure.


 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 5 of 10
Flag Post
HP Recommended

So,  kindly suggest me any way to sove my problem or to unlock my locked features of bios because in any condition i want my pc to be working with its full efficiency... Plzzz help me.. 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
17,344 17,323 1,090 1,085
Message 6 of 10
Flag Post
HP Recommended

@Dp32

 

I understand your concerns but unfortunately there is no update or softpaq that can be downloaded to unlock the BIOS options since this is by Design

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 7 of 10
Flag Post
HP Recommended

So,what can i do to get rid out of this problem.. because this has made my pc tortoise.. So tell me anything that could i follow to solve it... 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
17,344 17,323 1,090 1,085
Message 8 of 10
Flag Post
HP Recommended

@Dp32

 

Try Restoring the BIOS back to default after installing the RAM

 

  1. Turn off the computer and wait five seconds.

  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

  4. Press F10 to Save and Exit.

  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 9 of 10
Flag Post
HP Recommended

But it is not working....  Nothing happens after setting bios defaults..

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
17,344 17,323 1,090 1,085
Message 10 of 10
Flag Post
HP Recommended

@Dp32

 

This seems to be by design and unfortunately there is no way to tweak the settings in BIOS

 

You can also refer to this Link: https://support.microsoft.com/en-in/help/978610/the-usable-memory-may-be-less-than-the-installed-mem...

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation