cancel
Showing results for 
Search instead for 
Did you mean: 
Everett22
New member
2 1 0 0
Message 1 of 4
146
Flag Post

Lower Left Hinge broken on Laptop

HP Recommended
Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

My HP Laptop 15-bs0xx  laptop left hinge broke and the left corner is cracked. I have never dropped or broken this laptop. When I open and close my laptop the left hinge shifts and makes a clicking sound. The hinge case has separated pulling the front and back of the screen casing apart making it so I can not close or open the laptop without riping the screen in two. I believe that the warranty has expired on my laptop. Please help!

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
21,266 21,225 927 977
Message 2 of 4
Flag Post
HP Recommended

@Everett22

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Everett22
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

From the link you gave me the only option to contact support that I can see is to make a new post on the community support which you said is currently limited. The other option I see is the HP Service Center Locator which does not allow me to simply contact the Support Engineers. Maybe I am doing something wrong bu tI would greatly appreciate some more help.

 

Thanks

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,266 21,225 927 977
Message 4 of 4
Flag Post
HP Recommended

@Everett22

Thank you for posting back.

 

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation