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02-12-2019 02:27 PM
Accepted Solutions
02-14-2019 11:10 AM
Hi @ENGR66
1) Is your computer booting up?
2) Were there any recent hardware or software changes made?
Try a hard reset on the computer -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
If the computer is booting up, test the AC Adapter -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to Component test.
5) From the list, run the AC Adapter test.
If the computer is not booting up, try the steps mentioned in this guided troubleshooter - HP PCs - No Power or No Boot Troubleshooting
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Asmita
I am an HP Employee
02-14-2019 11:10 AM
Hi @ENGR66
1) Is your computer booting up?
2) Were there any recent hardware or software changes made?
Try a hard reset on the computer -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
If the computer is booting up, test the AC Adapter -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to Component test.
5) From the list, run the AC Adapter test.
If the computer is not booting up, try the steps mentioned in this guided troubleshooter - HP PCs - No Power or No Boot Troubleshooting
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Asmita
I am an HP Employee
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