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Honor Student
Posts: 2
Member Since: ‎04-20-2017
Message 1 of 3 (84 Views)

Mass Storage Device not detected

Product Name: Hp 250 g2
Operating System: Microsoft Windows 10 (64-bit)
Hello, I'm using HP 250 g2 but I'm having issue with all the USB port, they all stopped working the same time. I have tried updating the USB driver but always display the message "the best driver has been installed" each time and still the ports are not working.
Also, I observed that the USB supplies power since I can use it to charge my phone but just not detecting mass storage device.
I have done system recovery, disabled power management for USB Root Hub but it still not working.
Kindly help resolve the issue.
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Posts: 64,283
Member Since: ‎01-29-2009
Message 2 of 3 (68 Views)

Re: Mass Storage Device not detected

[ Edited ]

Hi,

 

Please check your device. Does it work on another computer ? Does you computer work with other USB stick ?

 

Regards.

BH
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Honor Student
Posts: 2
Member Since: ‎04-20-2017
Message 3 of 3 (55 Views)

Re: Mass Storage Device not detected

The device and the USB stick works on another computer but not working on mine.
The computer powers the LED light on the USB stick but the computer doesn't detect the USB stick/flash drive.
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