• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-21-2020 04:44 AM

HP Recommended
Product: Pavilion 14-ba110tx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

the product specs says max is 12GB

the service manual says max is 12GB

the HP operating system check tool says its 32GB

which one is correct?

Thanks in advance

Brick

3 REPLIES 3

‎05-21-2020 07:15 AM

HP Recommended

Hi:

 

The Crucial memory report states 2 x 8 GB is the max.

 

https://www.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-x360-14-ba110tx

 

The processor and chipset your notebook has can support 2 x 16 GB of memory, but that doesn't always mean it will.

Was this reply helpful? Yes No

‎05-21-2020 08:29 AM

HP Recommended

Hi Paul, thanks for the respond. Would there be any software tool out there that can test the hypothesis that 2x16GB will work, short of buying the ram and plugging it to try? Would there be chance that Bios is the bottleneck to clip the maximum memory and upgrading bios will work? 

Was this reply helpful? Yes No

‎05-21-2020 08:52 AM

HP Recommended

You're very welcome.

 

I do not know of any tools you can use that would give an ironclad guarantee of how much memory would work.

 

The HP software report would be the only thing that I know of.

 

Usually the Crucial memory report will provide the maximum memory allowed and I am surprised that it didn't report 32 GB was supported.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.