• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-30-2019 10:00 PM

HP Recommended

So, I have 2 laptops.

 

HP 17-by0062st 173     and     HP Envy 15t-ae100

 

Where do I find out what the max RAM these laptops can support?  They both have 8 GB right now and they both are running with under 1 GB of RAM left that's not used when I have a few windows of Chrome and other apps running... and I'm thinking I should install more at this point.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2019 04:16 AM

HP Recommended

@judyaz 

 

For the 17" machine:    Page 2 of the following manual

 

       http://h10032.www1.hp.com/ctg/Manual/c06148960.pdf

 

For the 15" machine : Page 1 of the following manual

 

      http://h10032.www1.hp.com/ctg/Manual/c04691689.pdf

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-31-2019 04:16 AM

HP Recommended

@judyaz 

 

For the 17" machine:    Page 2 of the following manual

 

       http://h10032.www1.hp.com/ctg/Manual/c06148960.pdf

 

For the 15" machine : Page 1 of the following manual

 

      http://h10032.www1.hp.com/ctg/Manual/c04691689.pdf

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-31-2019 09:36 AM

HP Recommended

Thank you Banhien,

 

It says they're both non-accessible, but they go up to double what I have in both.  How is it possible that they are non-accessible, I opened up the 15 inch to change the battery, I saw them there, they looked like they were accessible.   Are they fused into the motherboard somehow?  I believe I've read somewhere someone adding more memory to the 15" model.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.