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‎09-21-2019 08:56 AM

HP Recommended
Product: HP Notebook - 15-bs145tu
Operating System: Microsoft Windows 10 (64-bit)

After 13 months of use, got blue screen in my hp laptop . I did memory test and got memory failure id 6BVN7K-94A9PS-XD7W21-40D103

Hard disk test passed.

Laptop- HP Notebook - 15-bs145tu

Questions-

1. Is this tells me my RAM is bad or hard disk is gone bad? I mean should i change my RAM or my hard disk?

2. Any solution for this problem from hp ?

 

1 REPLY 1

‎09-21-2019 10:09 AM

HP Recommended

Hi:

 

The error code reported, Memory Module 1 Failure, indicates that you need to replace the memory module in slot one of your notebook.

 

The hard drive should be fine and if you replace the memory module, the notebook should work fine again.

 

Below is the link to the service manual for your notebook, where you can find the memory removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

This site has compatible replacement memory for your notebook...

 

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/hp-15-bs145tu

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