09-21-2019 08:56 AM
After 13 months of use, got blue screen in my hp laptop . I did memory test and got memory failure id 6BVN7K-94A9PS-XD7W21-40D103
Hard disk test passed.
Laptop- HP Notebook - 15-bs145tu
1. Is this tells me my RAM is bad or hard disk is gone bad? I mean should i change my RAM or my hard disk?
2. Any solution for this problem from hp ?
09-21-2019 10:09 AM
The error code reported, Memory Module 1 Failure, indicates that you need to replace the memory module in slot one of your notebook.
The hard drive should be fine and if you replace the memory module, the notebook should work fine again.
Below is the link to the service manual for your notebook, where you can find the memory removal and replacement procedure.
This site has compatible replacement memory for your notebook...