• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-08-2020 01:43 PM

HP Recommended
Product: HP Pavilion Laptop 15-cc0xx
Operating System: Microsoft Windows 10 (64-bit)

I want to upgrade to 32GB. I have 8GB installed. I wish to use two 16GB chips.  All the information I have found says I can go to 32GB.  It is a DDR4 8GB chip installed.  I am just confused by the PIN # the chip I found is 260 not sure it will work. This is the chip i found. Crucial RAM 16GB DDR4 2400 MHz CL17 Laptop Memory CT16G4SFD824A.The product # for my laptop is 1KU09UA#ABA.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-08-2020 01:55 PM

HP Recommended

Hi,

Your notebook supports max 32 GB of DDR4 2400MHz RAM (2x16GB) even if service manual mentions 16GB.

Ex:

https://www.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-15-cc067cl#memory

 

On page 44 of service manual you can see the steps to install the RAM

http://h10032.www1.hp.com/ctg/Manual/c06525445

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-08-2020 01:55 PM

HP Recommended

Hi,

Your notebook supports max 32 GB of DDR4 2400MHz RAM (2x16GB) even if service manual mentions 16GB.

Ex:

https://www.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-15-cc067cl#memory

 

On page 44 of service manual you can see the steps to install the RAM

http://h10032.www1.hp.com/ctg/Manual/c06525445

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎12-08-2020 02:03 PM

HP Recommended

Thank you for your prompt reply.  It is a big help.  The Pin count is that the # of contact points in the slot?  Just curious.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.