Mi batería no carga al 100% y el ícono de que está conectada aparece y desaparece

[gabiby]

Mi batería no carga al 100 y el ícono de corriente desaparece y aparece, pero lleva cargada todo el día y sigue sin llegar al 100%

HP ENVY M6

[Rose_S]

Hi @gabiby 

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

Rose_S. 

[erico]

It would help if you identified you laptop completely. Identifying it as an HP Envy M6  is only a partial identification.

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.


It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number, System SKU or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.

Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.

If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.

[gabiby]

I hope this what you need

[Sneha_01]

Hi @gabiby 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. 

Take care and have a great day ahead!

Rachel571

HP Support

[erico]

"Mi batería no carga al 100 y el ícono de corriente desaparece y aparece, pero lleva cargada todo el día y sigue sin llegar al 100%"

My battery will not charge to 100% and the battery icon appears and disappears, but I can charge it all day and it will not charge up to 100%.

That is helpful. You have a HP ENVY m6-1100 laptop.

Have you checked in the BIOS to see if there is a battery care option that is set to 80%?

Have you considered running the HP PC Hardware Diagnostic UEFI utility?

Press the power button and immediately tap the F2 key.

At the windows that appears, choose Component tests.

In component tests, choose battery test.

Run the test.

Kindly post the result here in your thread.