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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-24-2020 02:37 AM

HP Recommended
Product: HP Pavillion 15 Gaming dk-0030nr
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I recently noticed that my laptop's name, product and serial number were missing from the System Information page. I couldn't locate the same when i pressed Fn+Esc keys together. I went into the BIOS System details and the same was missing. 

 

I had my motherboard replaced back in June and the laptop is running very well. But these missing details are bothering me.

 

Could someone help me figure out what the issue might be?

 

Thanks.

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