Missing drivers

[Digby2]

I recently purchased an EliteBook but changed the operating system (Windows 10, managed server), and both the Base System Device and Multimedia Audio Controller are not working - presumably because the drivers were wiped. Please can you help?

The Device IDs are, respectively:

PCI\VEN_8086&DEV_15EB&SUBSYS_8637103C&REV_06\46AD2090ED00AA0000

PCI\VEN_8086&DEV_9DC8&SUBSYS_8637103C&REV_11\3&11583659&1&FB

[Paul_Tikkanen]

Hi:

For the first one you need this driver...

This package provides the Intel Thunderbolt 3 Driver for supported notebook models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99294.exe

The second one is installed by the audio driver.

This package contains the driver that enables the Realtek High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99680.exe

Hopefully you will not have an issue with the audio device not installing.

I tried to help another forum member with a similar model and the device would not install for love or money...even trying to manually install the driver.

The driver file is located in the IntelHDASST folder, IntcAudioBus setup information file.

Intel(R) Corporation = Intel, NTAMD64.10.0...16299
[Intel.NTAMD64.10.0...16299]
%IntcAudioBus.DeviceDesc% = IntcAudioBus, PCI\VEN_8086&DEV_9DC8&CC_0401
%IntcAudioBus.DeviceDesc% = IntcAudioBus, PCI\VEN_8086&DEV_9DC8&CC_040380
%IntcAudioBus.DeviceDesc% = IntcAudioBus, PCI\VEN_8086&DEV_A348&CC_0401
%IntcAudioBus.DeviceDesc% = IntcAudioBus, PCI\VEN_8086&DEV_A348&CC_040380
%IntcAudioBus.DeviceDesc% = IntcAudioBus, PCI\VEN_8086&DEV_02C8&CC_0401
%IntcAudioBus.DeviceDesc% = IntcAudioBus, PCI\VEN_8086&DEV_02C8&CC_040380
%IntcAudioBus.DeviceDesc% = IntcAudioBus, PCI\VEN_8086&DEV_06C8&CC_0401
%IntcAudioBus.DeviceDesc% = IntcAudioBus, PCI\VEN_8086&DEV_06C8&CC_040380

[Digby2]

Thanks Paul, I'm downloading these drivers now and will give them a go.

I'm also missing the following unknown devices:

ACPI\INT3400\2&DABA3FF&1

ACPI\INT3403\SEN1

ACPI\INT3403\SEN2

ACPI\HPQ6001\2&daba3ff&1

USB\VID_8087&PID_0029\5&2B6FF5D5&0&10

ACPI\INT33D5\2&DABA3FF&1

USB\VID_06CB&PID_00B7\8719848c47bc

ACPI\HPIC000C\2&daba3ff&1

Do you know where I can find drivers for these?

Many thanks!

[Paul_Tikkanen]

You're very welcome.

For most of those devices, I would install all of the drivers listed under the chipset driver file section and see what gets installed.

For the ACPI\HPIC000C device you need this driver...

This package provides HP Application Driver for the ACPI device HPIC000C on supported HP computer models that are running a supported operating system.

This package provides HP Application Driver for the ACPI device HPIC000C on supported HP computer models that are running a supported operating system.

For the ACPI\HPQ6001, you need this driver...

This package provides the driver for the HP Wireless Button on supported models running a supported operating system. HP Wireless Button allows the physical (hardware) wireless radio button on the system to enable and disable the wireless connection on the system.

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98840.exe

For the USB\VID_8087&PID_0029 device, you need this driver...

This package provides the Intel Bluetooth Windows 10 Universal drivers for supported notebook/laptop models running Windows 10v1803 or later.

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98963.exe

For the USB\VID_06CB&PID_00B7, you need this driver...

This package contains the driver that enables the Synaptics(Validity) Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99480.exe

In case you don't have it, here is the link to the W10 driver page for your notebook...

https://support.hp.com/rs-en/drivers/selfservice/hp-elitebook-x360-1030-g4-notebook-pc/26938573