02-27-2017 07:34 AM
Add me to the list of many, many people with broken hinges on this laptop. What is being done about this? The lid is barely holding on at this point, and can't be closed at all.
And, yes, it is out of warranty.
02-27-2017 08:46 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.