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‎03-19-2021 07:34 AM

HP Recommended
Product: HP pavillion x360

Hello,

So I have noticed a burning smell from my laptop 😞

After opening it up i have noticed a burn mark on the motherboard. Picture attached.

Once I plug the power cable this spot on motherboard heats up extremely. I have tried different power supplies, so it's not the case.

I wonder could this motherboard still be fixed, or do I need a new one?

Thank you

20210319_152756.jpg

 

4 REPLIES 4

‎03-19-2021 09:12 AM

HP Recommended

The picture is not available yet. Can we have the full model number? How to find:

 

https://support.hp.com/us-en/document/c00033108

 

 

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‎03-19-2021 11:02 AM

HP Recommended

Model number hp pavillion x360 14-cd0520sa

Is the picture not available? Shows for me.

Thank you

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‎03-19-2021 12:47 PM

HP Recommended

Picture shows for me now, too. That is a pretty significant burn and likely means the motherboard is beyond repair. 

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‎03-20-2021 05:58 AM

HP Recommended

@Tomass4

 


Welcome to HP Support Community


I would like to help

 

The Motherboard needs to be replaced

 

I suggest you contact HP Support in your region for service options

 

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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