cancel
Showing results for 
Search instead for 
Did you mean: 
Tomass4
New member
3 1 0 0
Message 1 of 5
88
Flag Post

Motherboard burning

HP Recommended
HP pavillion x360

Hello,

So I have noticed a burning smell from my laptop 😞

After opening it up i have noticed a burn mark on the motherboard. Picture attached.

Once I plug the power cable this spot on motherboard heats up extremely. I have tried different power supplies, so it's not the case.

I wonder could this motherboard still be fixed, or do I need a new one?

Thank you

20210319_152756.jpg

4 REPLIES 4
Huffer
Level 17
Level 17
44,714 44,491 7,172 12,717
Message 2 of 5
Flag Post
HP Recommended

The picture is not available yet. Can we have the full model number? How to find:

 

https://support.hp.com/us-en/document/c00033108

 

 

Reply
0 Kudos
Tomass4
Author
New member
3 1 0 0
Message 3 of 5
Flag Post
HP Recommended

Model number hp pavillion x360 14-cd0520sa

Is the picture not available? Shows for me.

Thank you

Reply
0 Kudos
Huffer
Level 17
Level 17
44,714 44,491 7,172 12,717
Message 4 of 5
Flag Post
HP Recommended

Picture shows for me now, too. That is a pretty significant burn and likely means the motherboard is beyond repair. 

Reply
0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
21,059 21,046 1,279 1,303
Message 5 of 5
Flag Post
HP Recommended

@Tomass4

 


Welcome to HP Support Community


I would like to help

 

The Motherboard needs to be replaced

 

I suggest you contact HP Support in your region for service options

 

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation