Motherboard burning

[Tomass4]

Hello,

So I have noticed a burning smell from my laptop 😞

After opening it up i have noticed a burn mark on the motherboard. Picture attached.

Once I plug the power cable this spot on motherboard heats up extremely. I have tried different power supplies, so it's not the case.

I wonder could this motherboard still be fixed, or do I need a new one?

Thank you

 

[Huffer]

The picture is not available yet. Can we have the full model number? How to find:

https://support.hp.com/us-en/document/c00033108

[Tomass4]

Model number hp pavillion x360 14-cd0520sa

Is the picture not available? Shows for me.

Thank you

[Huffer]

Picture shows for me now, too. That is a pretty significant burn and likely means the motherboard is beyond repair. 

[KrazyToad]

@Tomass4

Welcome to HP Support Community

I would like to help

The Motherboard needs to be replaced

I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

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