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Motherboard failure 3 months after warranty expires

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Microsoft Windows 10 (64-bit)

I bought this laptop in 2019 Dec.

Its warranty ended in 2020 Dec.  The motherboard failed this month in March. How does this happen? Will you give me a replacement motherboard? There's no explanation why it should have died. It's currently at Microcenter Service shop. Help fix this situation. I was told a replacement motherboard is 700+ dollars. This is is ridiculous and unacceptable for something that is just over a year old!!!!!

HP Support Agent
HP Support Agent
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Welcome to HP Support Community

I understand your concerns and frustrations


I will escalate your case to HP's regional escalation team and a case manager will get back to you


Please check your Inbox

Thank you

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I Am An HP Employee

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