03-26-2018 02:16 PM
One year and six months after purchasing this expensive laptop there was a short in the motherboard. The computer stopped working and electrical-spark was seen before it stopped turning on.
I opened the back and the short on the motherboard was apparent. I verified that the power connector wires was not broken or pulled lose as some people had indicated a common problem there.
I see on these boards that numerous people have experienced failed motherboards in this laptop, typically just beyond the warranty coverage.
Can HP help?
03-26-2018 02:22 PM
Full model name/ product number of your notebook?
I'll try to escalate to the concerned.
Follow up here in this thread.
Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
03-26-2018 02:34 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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