• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-31-2020 10:16 AM - edited ‎08-31-2020 10:16 AM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Follow up from a previous message

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Motherboard-failures-on-HP-Spe...

 

Hp, has decided to attempt a repair on my 3rd HP Spectre following a (3rd) motherboard dysfunction.

The have subsequently lost the laptop, I was supposed to have it refunded including the Care pack as well as getting a 25% voucher for a future purchase of HP laptop.

It has been a month, and I have no more news from HP or the agent working on that case.

 

Would it be possible to have someone looking into it?

 

Thanks

2 REPLIES 2

‎09-01-2020 02:17 PM

HP Recommended

@winas, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎09-21-2020 03:55 AM

HP Recommended

Hi,

 

I haven't had a resolution on that case, HP asked me to send back my laptop for the third time to put in a third motherboard.

They have then lost the laptop, it was early July, I am sending a message a week and still almost 3 months later, no resolution, it is a disgrace.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.