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Motherboard fault

HP Recommended
Pavillion - 14-ce3504na
Microsoft Windows 10 (64-bit)

I've had my laptop for just a mere 14 months. There is now a problem with the motherboard which is completely unacceptable for the time period I have had the laptop for. This must be due to a fault and I am unable to get a hold of hp directly. The only service which is available is the virtual assistant which is completely useless!!!!!

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