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‎03-09-2021 06:18 AM

HP Recommended
Product: Pavilion x360 - 15-br095ms
Operating System: Microsoft Windows 10 (64-bit)

So, I inserted a sdcard reader in the USB 3 port and tried to boot up. The laptop fan started to run very fast with nothing on the screen. I waited for like 3-4 minutes before shutting down the laptop by hard pressing the power button. Laptop hasn't started since. Even no light on the power adapter side.

 

I opened the laptop and also found a burnt ribbon connecting from motherboard to the touch pad.

 

To me it seems that the motherboard is burned-out.

 

Any advice how I can further check or a store recommendation from where to buy a motherboard from. 

1 REPLY 1

‎03-12-2021 07:17 AM

HP Recommended

@Surya23

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

ECHO_LAKE
I am an HP Employee

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