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Mute button not working on HP Pavillion 15 model G6R25UA#ABL

HP Pavilion 15 Notebook PC
Microsoft Windows 10 (64-bit)

I have checked the forums and was unable to find a viable solution for my model and operating system (most posts are from 2013 and before).

 

I got my laptop as Windows 8.1 and the light worked fine. I did the free upgrade to WIndows 10 and the Mute light stopped working.  Since then I have reformated my system to be Full windows 10 (not an upgraded) and still do not have the mute light.  I have tried upgrading my HD Audio drivers (AMD) and still no go.  Any ideas?

 

Here is my system info:

 

Product name:HP Pavilion 15 Notebook PC
Product number:G6R25UA#ABL
BIOS:F.43-08/19/2015
Keyboard revision:90.41
Total memory:8.00 GB
Processor name:AMD A10-5745M APU with Radeon(tm) HD Graphics

 

Regards,

Matthew

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Mute button not working on HP Pavillion 15 model G6R25UA#ABL

Hi ,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the mute botton not lighting up. I will be glad to help you.

 

Does the sound mute when you push the button?

 

Does the volume up and down button work?

 

Please get back to me and I will try to help you.

Tardis40
I work on behalf of HP
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