04-29-2016 06:51 AM - edited 04-29-2016 07:10 AM
I have checked the forums and was unable to find a viable solution for my model and operating system (most posts are from 2013 and before).
I got my laptop as Windows 8.1 and the light worked fine. I did the free upgrade to WIndows 10 and the Mute light stopped working. Since then I have reformated my system to be Full windows 10 (not an upgraded) and still do not have the mute light. I have tried upgrading my HD Audio drivers (AMD) and still no go. Any ideas?
Here is my system info:
Product name:HP Pavilion 15 Notebook PC
Total memory:8.00 GB
Processor name:AMD A10-5745M APU with Radeon(tm) HD Graphics
04-30-2016 09:30 AM
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the mute botton not lighting up. I will be glad to help you.
Does the sound mute when you push the button?
Does the volume up and down button work?
Please get back to me and I will try to help you.
I work on behalf of HP
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