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‎03-23-2019 09:44 AM

HP Recommended
Product: Elitebook 8460p
Operating System: Microsoft Windows 7 (64-bit)

My Bluetooth mouse stopped working with my HP 8460p notebook so I tried it on another notebook and it worked.  After trying to download and install drivers I restored system partition from a backup image file - everything is working again.  What caused the problem is unansered.  Before I restored the system from backup I removed the hard drive and I coule reinstall it.  Would like to analyze the cause of the problem.  Could someone help me?

1 REPLY 1

‎03-24-2019 06:06 PM

HP Recommended

@kcav

 

Welcome to HP support community.

  • Run HP Support Assistant to make sure all the drivers on your computer is updated, including BIOS. Click here for assistance.  

  • Once all the drivers are updated, please run a system test on your notebook by tapping F2 or ESC on start up to enter the system diagnostics mode. Click here to know more.  

  • Once the computer test passes, follow the procedure mentioned in this article to improve the performance of your computer and clean up your computer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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