cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
64
Flag Post

My Envy x360 power adapter

HP Recommended
envy x360
Microsoft Windows 10 (64-bit)

My power adapter gets extremely hot for my HP Envy x360  and its only 2 days old. Any recommendations or suggestions. Keep in mind the stores are closed because of this pandemic.

Thank you in advance.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
7,564 7,566 317 482
Message 2 of 2
Flag Post
HP Recommended

@mj4mayor Welcome to HP Community!

 

I understand that the power adapter getting hot.

 

Do not worry. I will try to fix the issue.

 

Please perform the adapter test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Adapter and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

If the test is passed, perform the below steps.

 

Please uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Please update the BIOS.

 


Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation