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‎04-07-2020 05:16 PM

HP Recommended
Product: HP 15 TOUCHSMART
Operating System: Microsoft Windows 8.1 (32-bit)

I lost the adapter to my HP 15 TOUCHSMART LAPTOP AND ORDERED A NEW ONE. I PLUG IT IN AND THE LAPTOP TURNS ON BUT IT SAYS 0% AVAILABLE, PLUGGED IN NOT CHARGING. WHEN I UNPLUG THE LAPTOP IT IMMEDIATELY SHUTS OFF. I DID A DIAGNOSITC  ON MY BATTERY AND IT SAYS IT WAS FINE, BUT NEEDED TO BE CALIBRATED. IN ORDER TO CALIBRATE I NEED A FULL CHARGE. COULD IT BE THAT THE ADAPTER I BOUGHT WASNT STRONG ENOUGH?

1 REPLY 1

‎04-13-2020 12:06 PM

HP Recommended

@jayhale Welcome to HP Community!

 

 

I understand that you are unable to charge the TouchSmart.

 

Do not worry. I will help you in this regard.

 

Please provide the correct product number.

 

As you have stated that you have brought the new charger. Please provide the part number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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