• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-19-2021 12:16 PM - edited ‎07-19-2021 12:19 PM

HP Recommended
Product: HP 15s-du3038TX
Operating System: Microsoft Windows 10 (64-bit)

I bought a HP 15s-du3038TX laptop 2 days ago. After a full charge, my batter is discharging from 100% to 10% only in 3 hours. I had only done some copy-pasting activities from my USB drive to the laptop. No any heavy applications ( even my web browser was not running ) were running in the background. I had noted down my laptop's specification below. Why it happens like that?  I am using a 3 cell 41Wh battery.

 

  • intel core i5-11th gen
  • 8GB DDR4 RAM
  • 256GB SSD & 1TB HDD
  • NVIDIA MX350 2GB 
  • No any backlit keyboards or fancy items
  • 15.6" display
  • Windos 10 Home is running (x64)

Hope anyone can give me a support !

Thank You !

Category:
6 people had the same question
2 REPLIES 2

‎07-19-2021 04:42 PM

HP Recommended

@sankha2001 

 

That is normal for a 3 cell 41Wh battery on a 15" machine.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-19-2021 08:57 PM

HP Recommended

Thank you for your kind attention @Banhien.

 

https://support.hp.com/us-en/document/c07596460

 

According to the above article, it says battery life mixed usage is upto 5 hours and 15 minutes. How it can be reduced by 2 hours ( My usage is 3 hours as I mentioned above ) without running any heavy applications ? 

 I had attached a screenshot of the above article...

 

 

Screenshot_20210720-082631_Chrome.jpg

 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.