My HP Enevy x360 is facing a major physical flaw near the right hinge of the display lid.

[Bkg2]

My HP ENEVY X 360 touch screen Laptop is facing a major physical flaw near the right hinge of the display lid.

This is the 2nd laptop in my house , now I realised that we did mistake, neither we will purchase nor we will suggest this brand to anyone 

We have purchased 3 laptop for some purpose, 2 of them broken under warranty and third laptop broken after expiring warrenty. HP guys now happy , because they successfully made me fool

[Kuroi_Kenshi]

Hi @Bkg2,

Welcome to the HP Support Community!

We're here to help you tackle that issue with the right hinge of your HP Envy x360. We understand how frustrating this must be, especially when you've had similar experiences before. That’s not the kind of reliability we want for our customers, and we truly appreciate you bringing this to our attention.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link:
Private Messages - HP Support Community

We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Best regards,

[Bkg2]

Dear Sir

Thankyou for replying, I have discussed this issue with customer care also the told me they don't have enough power to take decision on my problem.

On your website there are more complaints available which clearly shows the poor quality of Hinges in  this model, it's my gentle and humble request, HP should understand pain of their customers and resolve my problem. It's matter of quality not warrenty, they are explaining warrenty terms even without understanding the actual problem 

[Bkg2]

HP is cheating its customers by selling poor-quality laptops despite knowing that they will break within a year or two. Laptops that are used regularly are breaking even while under warranty, while those that are not used frequently tend to break shortly after the warranty expires.

HP then charges expensive repair fees, claiming that the product is out of warranty. How is it possible that most laptops from the same series break in the same way and at the same spot, particularly the hinges?

Service center staff have mentioned that 99% of laptops they receive are broken at the same place, indicating that this is a universal problem with HP laptops. Instead of selling high-quality products, HP seems to have turned repairs into a business by intentionally selling subpar products and deceiving customers. 

[Bkg2]

My post has been deleted, and my problem is being ignored so that HP can hide its mistake. HP is only making money by fooling customers because it does not rely on product quality but instead sells cheap-quality products. When they break, HP earns money in the name of repairs.