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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV)
Microsoft Windows 11

my laptop was charging and working normally until I noticed that my charger wasn’t working on the computer, which is usually normal since my charger is wonky and need to be held a certain way. But this time it just out right wouldn’t charge and I thought it was the charger finally giving up on me, but when I used my Mom’s charger (she has the exact same charger as mine) it still didn’t work and I know hers works because it was charging her laptop. So I think my battery might be the issue but I’m not sure…

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