Product: HP Pavilion 15-CS3001NE Example: Pavilion 65XX
Operating System: Microsoft Windows 10 (64-bit)
I bought a new HP pavilion laptop 2 weeks ago, the laptop has with windows 10 home edition and 16 GB RAM, but sometime (again sometimes) when i plug the laptop to the electricity the laptop will turn on automatically.. any advice ?
Here is a few steps to fix the issue:
- update BIOS if possible
- do the laptops have a functioning battery?
- how about CMOS/BIOS battery?
basically, pull out the laptop battery let the laptop sit for a bit then plug in, do you get the same behavior? also, unplug the battery, unplug ac, hold the power on button for 10 seconds, then plug in DC and check what happens. Does the BIOS time reset? Does it reset when you just take out the laptop battery?
Basically there's 3 power sources for the motherboard ac adapter, laptop battery and CMOS battery. If either of them goes bad or is malfunctioning you might experience strange behavior.
Also, if you have a possibility try a different charger and different battery (if you have same in household or borrow somewhere)
let us know what you find.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".