• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-23-2019 04:23 PM

HP Recommended
Product: HP Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

I have reformatted the entire drive. I have installed windows stand alone from brand new usb. I have done this 3 times. I reformatted everything 3 times.I have deleted all the partions. I then installed another fresh copy. It continues to delete everything. Even as I type it tryies to delete letters if i edit a section. I then inserted the orignal factory reset drive usb and reformatteed and installed again. each time running all updates for everything. Ihave scanned with every anti-virus and malware. nothing is stopping this. my next next is to install the 32 bit version of the keyboard and touchpad to see if that tricks it into working right. this is a win 10 64 purchased laptop. please help.

1 REPLY 1

‎05-24-2019 02:52 PM

HP Recommended

@BEACH1e,

 

Welcome to the HP Support Community!

 

I recommend you check whether the back-space key or any other key on the keyboard is pressed.

 

Also, run a test on the keyboard and the touchpad following the steps in the below article.

 

https://support.hp.com/in-en/document/c04499777

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.