05-23-2019 04:23 PM
I have reformatted the entire drive. I have installed windows stand alone from brand new usb. I have done this 3 times. I reformatted everything 3 times.I have deleted all the partions. I then installed another fresh copy. It continues to delete everything. Even as I type it tryies to delete letters if i edit a section. I then inserted the orignal factory reset drive usb and reformatteed and installed again. each time running all updates for everything. Ihave scanned with every anti-virus and malware. nothing is stopping this. my next next is to install the 32 bit version of the keyboard and touchpad to see if that tricks it into working right. this is a win 10 64 purchased laptop. please help.
05-24-2019 02:52 PM
Welcome to the HP Support Community!
I recommend you check whether the back-space key or any other key on the keyboard is pressed.
Also, run a test on the keyboard and the touchpad following the steps in the below article.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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