My HP Ryzen 3 laptop's keyboard stopped working suddenly, and a continuous sound is coming from the

[Debshrutee]

Last year I had bought this hp ryzen 3 laptop from croma  store and recently the keyboard of the laptop stopped working out of nowhere, none of the keys are working which is making it very difficult for me to work on and even a sound is keep on coming from the speaker since than. I really want it to be repair as soon as possible

[Kuroi_Kenshi]

Hi @Debshrutee,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Keyboard!  

We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP Ryzen 3 laptop might be experiencing a hardware or software issue affecting both the keyboard and speakers. Here are some steps you can try before taking it in for repair:

Check for External Issues

• If you recently spilled liquid on the keyboard, it might have caused damage.
• Try connecting an external keyboard via USB. If it works, the issue is likely with the built-in keyboard.

Restart in Safe Mode

1. Shut down the laptop completely.
2. Turn it back on and press F8 or Shift + F8 repeatedly as it boots.
3. If the keyboard works in Safe Mode, a software issue might be the cause.

Update Keyboard Drivers

1. Right-click the Start Menu → Select Device Manager.
2. Expand Keyboards → Right-click your keyboard → Click Update Driver.
3. Restart the laptop and check if it works.

Check for Sticky Keys or Accessibility Settings

1. Go to Settings → Ease of Access → Keyboard.
2. Turn off Sticky Keys, Filter Keys, and Toggle Keys if they are enabled.

Run Windows Troubleshooter

1. Open Settings → Update & Security → Troubleshoot.
2. Select Keyboard and click Run the troubleshooter.

Reset BIOS Settings

1. Turn off your laptop.
2. Power it on and immediately press F10 to enter BIOS.
3. Select Restore Defaults → Save and Exit.

 

If the continuous sound from the speaker persists, it might indicate hardware failure.

Let me know if any of these steps help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,