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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-12-2021 12:01 PM

HP Recommended
Product: Spectre 360 15''
Operating System: Microsoft Windows 10 (64-bit)

Hello all, 

I've been having some issues with the battery for a while. It didn't charge well, and since a few months ago the computer needs to be always plugged in.

Then yesterday, I was using the laptop and suddenly I got a weird display in the screen (it was pixelated and full of squares). I couldn't turn it off, nor reset it, so I plugged it off and tried to turn it on again after plugging it in again. But the laptop wouldn't turn on.

Now, every time I try to turn it on, I get the led light on, the hard disk seems to make a sound for 1 or 2 seconds and then everything turns off again. One second later, the computer does the same with also the same effect.

Has anyone had the same issue before?

Thank you, 

Irene

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