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‎02-25-2023 10:38 AM

HP Recommended
Product: HP 14 inch Laptop PC 14-d3000 (2L0Z3AV)

When I type in MS Word, my laptop is getting restarted showing an error message--"Your Device Ran Into a Problem, Needs to Restart". Please help to fix this.

Category:
6 REPLIES 6

‎02-25-2023 10:50 AM

HP Recommended

Does that only happen when you are using Word?

 

It would help if you provided the name of the operating system you are using.  


"Your Device Ran Into a Problem, Needs to Restart" is generally a Windows Blue screen error message.
It refers to more than just a productivity app such as MS Word.

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎02-25-2023 10:52 AM

HP Recommended

I am using Windows11

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‎02-25-2023 11:00 AM

HP Recommended

What is the error message in more detail and is there a Blue Screen?


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎02-25-2023 11:03 AM

HP Recommended

Yes, there was a blue screen, and the message was--"Your Device Ran Into a Problem, Needs to Restart"....and my laptop got restarted automatically...it happened several times

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‎02-25-2023 11:06 AM

HP Recommended

It could be a a hardware, firmware or operating system issue.

 

IF you are able to access the HP PC Hardware System Diagnostics UEFI utility , do that and run Long system, hard disk and memory tests.

 

When powering on the notebook, immediately tap the F2 key to invoke the diagnostics.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎02-25-2023 11:09 AM

HP Recommended

OK, let me try that

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