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‎10-20-2019 11:34 AM

HP Recommended
Product: Envy Notebook 17t
Operating System: Microsoft Windows 10 (64-bit)

Product Name: M9X68AV

The Monitor Case and Hinge is Broken. Best Buy could not fix because it was an HP special order. It is no longer in warranty. I am willing to pay for repair. but I do not want to be without machine any longer than necessary. So I want to send to the right place first.

1 REPLY 1

‎10-20-2019 01:54 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
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