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‎05-27-2020 02:16 PM

HP Recommended
Product: HP Omen 17-cb0003na
Operating System: Microsoft Windows 10 (64-bit)

I don’t know how to word this, I was so excited an hour ago videoing my unboxing of the laptop, I still got all the packaging around my feet... After going through the set up of Windows 10 I was at a place of ultimate happiness so happy with my purchase.... I leave my room for just 5 Minutes !!! I come back and my room smells like burnt plastic, there's smoke around my laptop and in that second the laptop goes off to never go back on again. I don’t know what to do, I bought the laptop through amazon ! 

1 REPLY 1

‎05-30-2020 08:31 PM

HP Recommended

Hi @ProducerJitsu

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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