11-11-2019 02:32 AM - edited 11-11-2019 04:05 AM
Recently, I am facing an issue in which my laptop abruptly shutdowns when the battery level is low to 20%. Without giving any warning the laptop shutdowns. And now the point in the battery at which it shutdowns is increasing gradually. After 20% it got to 30% and currently, it is shutting down at 40%.
I have performed HP battery check through both HP Support Assistant and HP Hardware PC Diagnostic in both the results are same it shows the Battery is OK. I have also performed steps for battery calibration mentioned on this HP Support Document
https://support.hp.com/in-en/document/c04700771. But it didn't work it just brought back the shutting down point back to 20% but again today the battery got shut down at 40%.
I have generated a battery report and it is attached below.
What Should I Do now?
And Thanks for the help.
My Laptop Name is HP Laptop 15-bs0xx and the product number is 3WD64PA#ACJ. The OS installed is Windows 10.
And my laptop was bought on 21-Apr-2018.
11-13-2019 04:44 PM
@Shriniwas1 Welcome to HP Community!
I have a few steps listed below that should help you resolve this concern:
Unplug the charge, Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in.
8 - When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
If the issue persists, please run an adapter test using the steps mentioned in this link: Click here
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
11-13-2019 11:21 PM
No Sir that didn't work the steps which you gave just now my laptop got shut down at 40% battery. And the link you gave as I already mentioned in the earlier post I have already tried that but that also didn't help.
11-14-2019 12:38 PM
@Shriniwas1 The link you had mentioned runs a test on the battery whereas the one I sent is for the ac adapter, its two different things, please perform the test and if the test fail or you don't have an alternate adapter to try the device with, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee