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Marvcx
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My Laptop Doesn't want to charge when its on and only charges when its off

HP Recommended
laptop pavilion 14-ce3072tx
Microsoft Windows 10 (64-bit)

So, my laptop recently is starting to act weird

Yesterday i was playing a game and I wanted to charge my laptop then it suddenly turns off, the power light starts blinking and everything then it turned off completely. I thought this is just a glitch but my laptop now just doesn't want to charge when i stop charging it. I have to shut down my laptop just to start charging my laptop again but it will stop charging again once i plug it off. I dont know why this is happening but i need to find a fix since the laptop is quite new
I need to know if its my laptop's battery problem or my charger's problem
My laptop is a Pavilion 14 ce-3072tx

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@Marvcx, Welcome to the HP Support Community!

 

     

 Apologize for the issue with the not charging error on your laptop. We understand it's a new notebook lets try a few troubleshooting steps to fix the issue.

Don't worry I'll help you out.

 

Did you make any software or hardware changes on your laptop?

 

Have you tried charging your laptop using a different adapter?

 

As you mentioned you are getting error plugged in charging on your PC.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Please perform the below-shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get reinstalled automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

 

Also, try performing a hard reset on your laptop and check if it helps.

 

Please Shutdown the Notebook

Please remove the Battery and unplug the Power Adapter

Press and hold the Power Button for a full 1 Minute

Go ahead and put back the Battery and connect the Power Adapter

Look for the "Plugged In Charging" message on the Battery icon.

 

If the issue persists try updating BIOS on your PC and check if it helps.

 

Link to update BIOS.

 

Refer to this article to further troubleshoot battery issues with your laptop.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer to this article to know more information about running system diagnostics on your PC.

        

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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