My Laptop's fan isn't working at all and error screen appears sometimes

[MadhurMahajan]

Hi Dear,

The fan of my Laptop has stopped working. I got to know this once I turned my laptop on and there was a screen saying that your fan has stopped working. I get that message everytime I turn on my laptop and if I don't press a key in 15 seconds, the laptop turns off again.

Also, recently, I have been facing an issue regarding blue screen appearing quite often while I am doing my work. The  sky blue screen contains a big sad face emoji [😞] and says that " An Error Occured. We're trying to fix it for you" 

Please help me out at earliest

Thanks 🙂

[The_Fossette]

@MadhurMahajan,

Welcome to the HP Support Community!

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[MadhurMahajan]

@The_Fossette

Hey, thanks for the suggestion. I updated all the 8 chipset drivers and Bios and it still didn't solve the problem. I had already known that it was a hardware issue, but I still tried doing what you had said, but to no avail. 

I feel that it needs to be changed. What is the next step? Also, I want this to be done at the earliest as I need my laptop for urgent work and I don't want the hard disk to get damaged all of a sudden.

Thanks!

[The_Fossette]

@MadhurMahajan,

Yes, it looks like a hardware issue. I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!