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HP Recommended
HP Envy Notebook A150Sa
Microsoft Windows XP (64-bit)
I came home and played on my laptop for about 10 minutes before it was frozen.I then waited for half an hour and decided to force shutdown and start it up again .It then Said Hard Disk Error and told me to do the hard drive test .It then restarted and then when I went and turned it on it brang me to the same black page with a few options.I bought this laptop at Tottenham Currys at August
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You need to replace hard drive with a new one of similar form factor.

2.5inch 7mm thick SATA HDD/SSD

If you are within warranty, HP would replace it free of cost.

Contact HP:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Use Recovery USB/DVD to factory reset OS after replacement.

If you're lucky, you could salvage data from failed drive, you can take it out and connect to another computer using SATA to USB adapter, then copy files using windows explorer.

https://www.walmart.com/ip/StarTech.com-USB-3.0-to-2.5-SATA-III-Hard-Drive-Adapter-Cable-w-UASP-Stor...

View solution in original post

10 REPLIES 10
HP Recommended
Hi,


Do extensive hard drive and memory tests from BIOS/ UEFI by tapping F2 key as soon as you power on laptop. Let it finish.


Regards

Visruth
HP Recommended
Memory test completes and is good but not for extensive
HP Recommended

Are you getting any failure ID/error code in testing hard drive extensive?

HP Recommended
Ah yes, QC1UR0-8668GH-XD7WMA-61CR03
HP Recommended

You need to replace hard drive with a new one of similar form factor.

2.5inch 7mm thick SATA HDD/SSD

If you are within warranty, HP would replace it free of cost.

Contact HP:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Use Recovery USB/DVD to factory reset OS after replacement.

If you're lucky, you could salvage data from failed drive, you can take it out and connect to another computer using SATA to USB adapter, then copy files using windows explorer.

https://www.walmart.com/ip/StarTech.com-USB-3.0-to-2.5-SATA-III-Hard-Drive-Adapter-Cable-w-UASP-Stor...
HP Recommended
Thank you so much.So I should contact HP or go to currys where I bought it.i have recovery drive and warranty
HP Recommended

You're very welcome 🙂

Good luck!

HP Recommended

I would personally try the local store first, and go to HP only if you need, because the local store is local and you won't need to deal with as much shipping or anything like that.

HP Recommended
Okay,Thank for all the help man.You made my day easier
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