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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Recently, my laptop shut off while it was at 100% and then wouldn't turn on until I plugged in the charger. Once it turned on this is the image it displayed:
So I checked the HP community section for help and I found a post on Battery report. My battery report came out saying this:
I don't understand how the design capacity and the full charge capacity are at -1mWh. Can anyone please explain this to me and also guide me on next steps which I think are probably to replace the battery.
HP Recommended
100% battery storage after two years or more is not the same as 100% when new or in the first year. Your laptop is from around the 2018 year market.
204 charge/discharge cycles tells me you or someone else have been using the laptop for quite some time.
I recommend replacing the battery with a new one.
The Maintenance & Service guide for your laptop (for parts reference)
https://h10032.www1.hp.com/ctg/Manual/c06422405.pdf
Replacement battery description and HP Part number (Ch 3, page 22, item 17)
y (6-cell, 84-Wh, 3.64-Ah, Li-Ion; includes cable and speaker retention clips) L29184-005
"I don't understand how the design capacity and the full charge capacity are at -1mWh." That only happens when a battery has been allowed to drop to a completely flat state.
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