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Honor Student
Posts: 2
Member Since: ‎09-19-2010
Message 1 of 3 (1,352 Views)

My Netbook Keyboard Problem

Hello Hp Forum guys i am having a really annoying problem with my netbook model no. compaq 110c-1010ee
The problem is that that the netbook or its keyboard is writing j and q letters automatically but the keys are not pressed and also these keys are not working.

The keys that are not responding are


Caps lock Key
.> key
q key
j key


I have done thse things for troubleshooting


Installed freshly new windows 2 times.
Formated the Hdd.
Scaned for virus with avast all up to date (on windows and Boot-time Scan)
Disabled all the services
Enabled all the services

But still the problem presists


Heres the image

I have also uploaded a video of the problem.

Please help me solve my problem.

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Distinguished Professor
Posts: 2,317
Member Since: ‎11-18-2008
Message 2 of 3 (1,339 Views)

Re: My Netbook Keyboard Problem

ok....that is Hardware issue, now to find out if the issue is with keyboard controller or keyboard itself...we will need to swap it with a good know keyboard...for which you will need to send it in for service....

Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
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Honor Student
Posts: 2
Member Since: ‎09-19-2010
Message 3 of 3 (1,320 Views)

Re: My Netbook Keyboard Problem

Ok i will send it ro hp service centre and see what they tell.

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