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My PC shut downs around 50% battery still remaining.

HP Recommended
HP Laptop 15g-br0xx
Microsoft Windows 10 (64-bit)

Recently my PC started shutting down abruptly if it's around 50% charged and I have no idea what to do. I have performed several HP checks but no issue is found. 

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Message 2 of 6
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@swarnim25,

 

I reviewed your post and I understand that you are facing issues with the battery on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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No Sir, I applied both techniques you suggested but no change is detected in the abnormal event that is occurring with my PC.

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@swarnim25,

 

I recommend you run a test on the battery. Follow the steps in the below article.

 

https://support.hp.com/in-en/document/c04700771

 

Let me know how it goes.

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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I did battery checkups several times and even calibrated it but it still shows the same results. From the past two days, it has started shutting down near 65 %.

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@swarnim25,

 

I recommend you contact support and check the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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