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‎02-25-2020 08:22 AM - edited ‎02-25-2020 08:26 AM

HP Recommended
Product: OMEN 15-DC0012
Operating System: Microsoft Windows 10 (64-bit)

I bought HP-OMEN 15-DC0012 almost a year ago. There's a thunderbolt sign on USB-Type C port but specification on HP site says its USB-C with 5 gbps transfer speed. whereas I also conformed by the sales guy who was representing HP. He confirmed it has thunderbolt 3. In fact I chose it after checking 2 3 other laptops. 

 

Now I am planning to buy OMEN Accelerator. and I am doubtful, will it work or no? Is there a way to verify it ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2020 01:09 PM

HP Recommended

@hamid27,

 

Thank you for the information.

 

I checked the specification of your computer and see that you computer doesn't have a thunderbolt port. The sign you see beside the USB C port is for sleep and charge and it is not the thunderbolt sign.

 

The thunderbolt sign looks like the below image.

 

 

I hope that answers your question.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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8 REPLIES 8

‎02-27-2020 07:40 PM

HP Recommended

@hamid27,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-28-2020 01:18 AM - edited ‎02-28-2020 01:20 AM

HP Recommended

Hi

 

The product number is 5ET13EA#ABV

 

Whereas there's also a sign on sign on Type-C port like thunderbolt sign. But it is without the arrow head. 

Was this reply helpful? Yes No

‎02-28-2020 02:17 AM

HP Recommended

20200228_124333.jpg20200228_124343.jpg

Was this reply helpful? Yes No

‎02-28-2020 01:09 PM

HP Recommended

@hamid27,

 

Thank you for the information.

 

I checked the specification of your computer and see that you computer doesn't have a thunderbolt port. The sign you see beside the USB C port is for sleep and charge and it is not the thunderbolt sign.

 

The thunderbolt sign looks like the below image.

 

 

I hope that answers your question.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-28-2020 02:06 PM

HP Recommended

My luck..

Miss guidance by sales representative 😞

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‎02-28-2020 04:42 PM

HP Recommended

@hamid27,

 

I am sorry to hear that you were misinformed.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-29-2020 03:05 AM

HP Recommended

thank you..! it was all I needed. 

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‎02-29-2020 04:28 PM

HP Recommended

@hamid27

Thank you for posting back. 

 

 

 

You're welcome! 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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